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You said. We did

Find out what we have done as a result of your comments and feedback

To give us your feedback on the local offer go to have your say.

March

You said- “We [the Education Team for Hearing and Vision] would like a link to our page to be added to the Professionals section.

A link to the page for the Education Team for Hearing and Vision has been added to the Professionals page under ‘Support’.

You said- “Can we have the SENDIASS Children and Young People’s page added to the SEND Local Offer Children and Young People’s page so it’s clear that SENDIASS also help young people.”
– Children and young people’s feedback through SENDIASS

We have added a link to the SENDIASS Children and Young People’s page under the ‘Education’, ‘Health and Wellbeing’, and ‘Preparing for Adult life’ tabs on our SEND Local Offer Children and Young People’s page.

February

You said- “It can be really hard to know what support is out there if you are a carer. Sometimes you are the sole carer for parents and children at the same time. I’ve picked up more caring responsibilities since COVID and i’m an unpaid carer for someone with completely different needs.”

Our team are making calls to every single person whose child has an Education Health and Care Plan (EHCP Plan). These are calls to check on the wellbeing of your child, you and your family. If you help us understand your needs we can signpost you to the right support. Feedback from these calls have been outstanding.

We have Grandparents Plus, Kinship Care support to the Local Offer under the ‘Getting Help’ tab of the Parents and Carers page. We are also regularly adding news articles with information relevant to carers like registering with your GP, udpates of how to access services, the kinds of support you can get and how to benefit from it.

You said- “Please can you add Center4 and Carers Support Center to your benefits page.”

We have updated our Money and Benefits page to include Center4 and Carers Support Center. This page also has information on concessionary travel, Free School Meals, Carer’s Allowance and more.

You said- “Sometimes we’ve got school, and childcare, other caring roles, work, and more. It feels like you have to figure it out on your own and just get on with it when we could use more support for COVID home learning and some understanding of everything thing we do. We don’t want to get in trouble for not doing enough.”

Our team have proactively been making calls to see how every child with an Education Health and Care Plan (EHCP Plan) and thier family have the support they need. We care about your wellbeing and welfare as much as anything else. Parents feedback has been overwhelmingly positive. For some families we have been the only person who has asked how they were and they are very grateful. We know that taking good care of yourself and family is central to doing well academically, socially, and at home. We can help with things directly related to SEND and wider links to support.

You said– “We could use more information about wellbeing while home learning and caring.

We have included more and varied sources of support to the Parent Weekly Update (formerly newsletter) as well as frequently updating the News feed.

You will see tools for carers, self-care and simple wellbeing as well as more targeted mental health, national campaigns, and community support for welfare, befriending, and more.

You said– “We want to see the timescales relating to each stage of the Access Pathway.

The Access Pathway has been updated with timescales relating to each stage of the journey. This is the subheading “What happens and when?”.

This will help you understand how long your referral is with each part of the Access Pathway. We have included the details of who to contact if you would like an update of your referral.

You said– “The intro to the EHCP Annual Review feedback form could be simplified.
I would like a stronger link to the data privacy notice.
It would be more useful to have the child befined by age not year group.
I would like Carers Support Centre to be added to places people get support.
Could you add the option to leave your details for a follow up.

We simplified the introduction and added a link there to our data privacy notice. You will tell us your child’s age. Carers Support Centre is now an option of places you get support. You can chose to leave your details for a professional to follow up with you.

January

You said- “We want a quick way to give feedback.

We have added an instant ‘Vote up/Vote down’ feedback button to the bottom of every page on the Local Offer.

We will look at these to see how well each page is performing and hope you will take a minute to give us a few more details on the Local Offer Feedback form so we can get it right for you. You’ll find a quick link to the feedback form just underneath the button in the blue footer.

You said- “We want it to be easier to see who to contact in the Access Pathway and how soon the queries are answered. “

We have made the contact details for the Access Pathway Team more visible by moving it to the top of the page. We have also made it easier to see that your queries will be answered within five working days.

You said- “There’s a gap before people know about the Local Offer. We think there should be a leaflet given to GP’s, food banks, Carers Support, and other services.

We are developing a flyer with details about the Local Offer and key services for support that will be given to all schools, GP’s, charity and volunteer sector, Carers Support and other relevant services. This is being coproduced with parents so check back to the ‘Have your say page’ to see current projects you can give feedback on.

You said- “Simplify the feedback form.”

We have simplified the form so it’s easy for you to let us know what you think whether you are a child or young person, parents or carer, or a professional.

Leave us your feedback on our ‘Have your say section.’

You said – “Can you share information and resources on how to support children and families during the COVID-19 pandemic and provide links to other websites with useful information on money and benefits”

We created the COVID-19 page with useful information and links for parents/carers, young people and professionals.

There are also pages from the specialist teaching teams who have created specific pages to support parents, supporting children with specific needs, such as deaf/hearing impaired or children with autism.

We now include regular money, benefits and financial support information on the weekly SEND newsletter published on the Local Offer. This includes national and local options. We recognise that some families may need help to access these sources of support and have links to Early Help and The Carers centre who can give guidance on form filing and applications.


You said – “Can we have access to the new weekly parent/carer SEND newsletter through the Local Offer?”

Yes. We have created a news feed on the first page of the Local Offer which includes the weekly SEND parents/carers newsletter information.


You said – “The layout of the local offer is really confusing and some links don’t work”

We have redesigned the local offer and fixed all the links. We have asked parents to tell us what they think of the new look draft SEND Local Offer and look forward to their feedback in December 2020.


You said – “The search facility is poor and leads you to very old information”

The New Local Offer has a brand new search option which takes you to the latest related information. We have a Local Offer Co-ordinator to help keep the Local Offer up to date and relevant to users.


You said – “There is no information for teachers and other professionals. The old local authority website ‘The Lighthouse’ used to have useful resources for teachers. This should be brought back.” and “There should be a chance to share SEND teaching resources on the Local Offer a bit like on the TES website.”

The new Local Offer has a section aimed at providing resources that teachers may find useful. We also encourage professionals to send us resources they would like to share with colleagues and rate their usefulness. Parents/carers can also access these and take a look at anything that they might find useful to use at home.


You said – “There is nothing much about Early Years, Child Minders or childcare vouchers”

The new Local Offer has an Early Years section that is regularly updated. The Early Years team attend our weekly parents/carers meeting and information on SEND Early Years funding is shared in the SEND weekly newsletter and published on the Local Offer.


You said – “The information on personal budgets isn’t clear and doesn’t tell me what my options are”

A review of our personal budget information is taking place in Oct/Nov 2020. The new information will be published on the Local Offer in December 2020 after we have asked parents/carers to help us make it as accessible as possible.


You said – “Nobody knows about the Local Offer. Schools don’t use it and neither do the Family Hubs, health or social care. It’s pointless having it.”

In December 2020 we will be launching the new SEND Local Offer and a communication strategy to ensure best possible use is made of the Local Offer and that our local communities are aware of what it is and how it can help them.

You said – “I have been looking for help for SEND issues but I have not known where or who to turn to. The local offer doesn’t help because nobody knows about it .’ and ‘I have never heard of the Local Offer. How can it help me if I don’t know about it.”

We created links to support for a range of Special Educational Needs and Disabilities.

We asked SENDIASS to help promote the Local Offer with parents/carers. All education officers in the LA added the Local Offer link to their email footers. We asked schools and academies to ensure they have a link to the SEND Local Offer on their school websites.


You said – “I have never seen a SEND newsletter but my child is on the school’s SEND register” and “I would like a SEND newsletter from my school with what is happening in our local area.”

We added the NELPFF/SENDIASS bi-annual SEND Newsletter to the SEND Local Offer for all parents/carers to access. We also asked SENCos to ensure all children and young people on their SEND register were signposted to the newsletter or given a hard copy.


You said – “The Local Offer doesn’t have any useful information about short breaks.”

We have a review planned of the Short Breaks offer and will include the revisions in the Local Offer.


You said – “I don’t know when things are happening. The Local Offer doesn’t tell me about any workshops or events.’”

We added an events page with links to Eventbrite so parents/carers and professionals can see in advance what events are being offered, where and when.

You said – “Parents of young children don’t use the Local Offer because it doesn’t have the information we need on it for Early Years.”

We worked with parents and a range of Early Years professionals to audit our Local Offer using the Children’s Disability Service Audit Tool. We made changes to the Early Years Information that is available.


You said – “Young people don’t want to use a local authority Local Offer, we want links to websites that are more set up for Young People, particularly about Mental Health.”

We developed a Young Minds Matter and Futures in Mind social media, text and on line offer and published details of these on the Local Offer.


You said – “We want some information about Sleep Difficulties’.

We provided a link to Sleep Solutions Services in our Local Area and links to relevant Sleep Support websites.


You said – “Schools do not use the Local Offer to signpost parents’.

We asked SENCOs at the SENCO Forum to help us promote the local offer and use it to support parents in their decision making.


You said – “The Local Offer is needs icons to help navigate the pages.”

We asked Barnardo’s Young People’s M and M group to help us add suitable logos to the tabs on the Local Offer.


You said – “We would like more videos on the Local Offer because not everyone likes to do a lot of reading.”

We added Barnardo’s information Videos, Children’s Disability Service videos  and other You Tube information in video format to the Local Offer.

You said – “Parents cannot find the information they need from schools and academies about SEND their SEND offer.”

We asked all educational settings to review their websites and ensure their SEND Information Reports were up to date. We provided the updated links to all educational settings on our Local Offer.


You said – “Parents and carers still don’t know what the local offer is.”

We asked NELPPF and SENDIASS to help us promote the NE Lincs SEND  Local Offer when they speak with parents/carers. We gave social care and health care professionals the link to the NE Lincs Local Offer and some training about what it is and how they can use it to signpost parents/carers.


You said – “There is not enough information about Social Care Short Breaks on the Local Offer and the information that is there is too confusing.

We asked the Children’s Disability Service to update the Local Offer provide relevant information in a plain English.


You said – “NELPPF’s  SEND Newsletter is not on the Local Offer.”

We have made sure all past and future SEND Newsletters are published on the Local Offer.


You said – “There is nowhere to easily give feedback about SEND on the Local Offer.”

We created a feedback button for all users of the site to give feedback.


You said – “Teachers would like a professionals page with useful information about SEND.”

We have given all schools and settings a passcode to a professionals SEND section.


You said – “There is no information about out of area schools on the Local Offer.”

We have put links to a range of out of area provisions on the Local Area to support parents and carers with informed decision making.

You said – “Parents  at the SENDIASS steering group meeting stated that they don’t know what ‘The Local Offer is and that a search for ‘SEN’ on NE Lincs website would be more useful.”

We titled our Local Offer as Special Educational Needs – Local Offer.


You said – “NELPPF asked us to make available a paper copy of the Local Offer.”

We are currently exploring the best way to do this.


You said – “The contract lead for the carers support service contacted us on behalf of their carers to ask us to update details of the service.”

We provided a brief summary of the service, attached the most up to date Carers Alert card leaflet  2016, deleted the outdated information regarding pathways.


You said – “NELPPF asked us to update our Social Care.”

We have asked our partners in school care to develop this area of the Local Offer and aim to have this in place by January 2017.


You said – “Parents told us the language used in the Local Offer was to technical and full of jargon.”

We invited parents and SENDIASS  to form a ‘Local Offer Working group’ to rewrite the information about Special Educational Needs, Education Health and Care Plans and support in their own words. The part of this project has been published on the Local Offer. Further work continues.


You said – “Parents asked us to provide a link to social media for SEN.”

We now have a Facebook link on the Local Offer.


You said – “Parents from a local Special School asked us to put the Disability Register on line on the Local Offer.”

We have put the form on line accessible through the Local Offer. All families who sign up will receive a free MAX card.

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