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Accessibility statement for

This accessibility statement applies to

This website is run by North East Lincs Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know one part of this website isn’t fully accessible:

The video on the home page does not have an audio description

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit (Please note, doe to the COVID-19 pandemic, our offices are currently closed, please find out how to contact us NELC Contact Us

Technical information about this website’s accessibility

North East Lincolnshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemption listed below.

Non-accessible content

The video on the home page has captions but no audio description. This does not meet

This video was produced by an external organisation and is not under the control of North East Lincolnshire Council. It was also published before 23 September 2020, so is exempt from the PSBAR regulations.

Non-compliance with the accessibility regulations


Disproportionate burden


Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Content that is not funded by NELC

Content that is neither funded nor produced by the council, is exempt from the accessibility regulations.

What we’re doing to improve accessibility

We will continue to monitor the accessibility of this site using manual and automated testing.

We will provide training and support to all editors of this website, as part of our ongoing commitment towards maintaining inclusion across our web portfolio.

Preparation of this accessibility statement

This statement was prepared on 30 November 2020. It was last reviewed on 30 November 2020.

This website was last tested on 27 November 2020 The test was carried out by a member of North East Lincolnshire Council’s Web Team

We used this approach to deciding on a sample of pages to test:

Pages that were identified as being fundamental to the use of the site and SEND service:

  • The Home page
  • The Contact Us page
  • The Search Results page
  • The Children and Young People page
  • The Appeal or Make a Complaint page
  • The What to do if I am Concerned My Child has SEND page
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